www.paramountyouth.com.au

admin@paramountyouth.com.au

0451797210

1. Introduction

  1. This website is a created and controlled by P.Y.S Paramount Youth Services Pty Ltd (ACN 167 973 435) (we, us or our).
  2. We are committed to ensuring your personal information is protected. We manage your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW) (collectively, the Privacy Acts).
  3. By accessing and using our website, products or services you agree to this Privacy Policy.
  4. This Privacy Policy outlines how we collect, store, use and disclose personal and health information about you or any other individual (such as visitors to our website, users of our services and youth support workers) and how you may access your personal and health information kept by us or how you may make a privacy complaint.

2. The information we collect about you

  1. Personal information is information or an opinion about you which identifies you, or which is reasonably capable of identifying you, whether or not the information is true or recorded in a material form.
  2. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes the following:
    1. contact details (for example, full name, address, mobile and telephone numbers and email address);
    2. business details (for example, business name, business address, work mobile and office telephone numbers and work email address and insurance details);
    3. information relating to your dealings, or enquiries you have made, with us, including information about the products or services you have ordered;
    4. payment and billing information;
    5. information regarding your access and use of our website, including location information, IP address and any third party websites you access;
    6. work history and employment-related information;
    7. other information that you provide to us or that we may collect in the course of our relationship with you; and
    8. information about your family and other related persons (such as partners, parents, children, carers or support workers, dependents and authorised representatives).
  3. We may collect information about you which is Sensitive Information (as defined in the Privacy Acts), such as information or opinions about your:
    1. health and welfare, including disabilities you may have;
    2. political affiliations, sexual preferences, religious beliefs, racial or ethnic origin;
    3. criminal record;
    4. cultural and linguistic background;
    5. family circumstances and financial affairs; and
    6. other such private information.
  4. We will only collect and hold Personal Information and Sensitive Information about you that is reasonably necessary to undertake our business activities and functions, deliver our products and services to vulnerable families and children, or as otherwise permitted by law.

3. How we collect Personal Information
3.1 Methods of collection

  1. We collect your Personal Information and Sensitive Information in several ways, including:
    1. through your use, or orders, of our products or services (and our records of these);
    2. when you visit the website or submit information through the website, contact us, or complete any forms or documents for our products or services;
    3. when apply for a position as a youth support worker with us;
    4. from third parties (which we discuss further in section 4.2 of this Privacy Policy);
    5. from publicly available sources of information;
    6. where it is impracticable for us to seek your consent (such as during an emergency or family crisis); and
    7. when otherwise legally authorised or required to do so.
  2. The Personal Information and Sensitive Information we collect will track and enhance your use of the website or our products or services, and assist us in providing a better service to you.
  3. We will only collect Personal Information and Sensitive Information that is necessary for one or more of our functions or for a purpose outlined in this Privacy Policy or otherwise disclosed to you.
  4. By providing your Personal Information and Sensitive Information to us, you acknowledge that you are authorised to provide such information to us.

3.2 Collection from you

  1. When we collect Personal Information and Sensitive Information directly from you, we will take reasonable steps to notify you (using a collection notice) at, before, or as soon as practicable after, the time of collection.
  2. As a collection notice is specific to a particular collection of Personal Information and Sensitive Information, it will provide more specific information about our information-handling practices than this Privacy Policy.
  3. This Privacy Policy is subject to any specific provisions contained in our collection notices and the terms and conditions of any offers, products and services. We therefore encourage you to read those provisions carefully.

3.3 Collection from an authorised representative

  1. When we collect your Personal Information and Sensitive Information from your authorised representative (eg legal guardian or family member), we will take reasonable steps to make sure you are aware of the collection.
  2. If you provide us with Personal Information and Sensitive Information about another individual (as their authorised representative), we rely on you to:
    1. inform them that you are providing their Personal Information and Sensitive Information to us; and
    2. advise them that they can contact us for further information.
  3. You must take reasonable steps to ensure the individual is aware of, and consents to, the matters outlined in this Privacy Policy, including that their Personal Information and Sensitive Information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to access that information, and who we are and how to contact us.
  4. Upon our request, you must also assist us with any requests by the individual to access or update the Personal Information and Sensitive Information you have collected from them and provided to us.

4. How we use your Personal Information
4.1 Purposes of use and disclosure

We use and disclose your Personal Information and Sensitive Information for the purposes for which the information is collected, including (but not limited to):

  1. providing or delivering our products or services to you or family members (such as our emergency respite supervision services, family contract supervision services and mentoring and youth support services and programs);
  2. assisting with, or responding to, your queries;
  3. informing you about our website, products or services, or other matters which we believe are of interest to you (such as recruitment or job opportunities);
  4. to establish and maintain records of employment, for recruitment of staff, workplace health and safety purposes and for other employment-related purposes;
  5. share with our Third Party Providers;
  6. administer, improve and manage our products, services and website (including content on our website);
  7. charge and bill you for the use of our products and services;
  8. identity verification;
  9. research, planning and development purposes;
  10. for fundraising and direct marketing purposes (see section 5 below); and
  11. complying with our legal and regulatory obligations.

4.2 Disclosure to Third Parties

  1. In order to provide or deliver our products or services to you we may disclose your Personal Information and Sensitive Information to:
    1. our related bodies corporate, business partners, service providers, third party contractors and youth support workers, volunteers, agents or suppliers, external business advisors, funding bodies and health care providers or other authorised external service providers who perform functions on our behalf (collectively, Third Party Providers); and
    2. law enforcement bodies, government health and welfare agencies or regulatory authorities to assist with their functions, or as otherwise required or authorised by law.
  2. Prior to the disclosure of Personal Information and Sensitive Information to Third Party Providers, we will take such steps as reasonable in the circumstances to ensure that the Third Party Providers treat your Personal Information and Sensitive Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information and Sensitive Information.

4.3 Disclaimer

  1. We will not disclose your Personal Information and Sensitive Information to any third party (other than our Third Party Providers) without your written consent, unless:
    1. we are otherwise required by law;
    2. we are permitted to under this Privacy Policy; or
    3. such disclosure is, in our opinion, reasonably necessary to protect our rights or property, avoid personal injury or death to any person or ensure the proper functioning of the website.
  2. This Privacy Policy only covers the use and disclosure of information we collect from you. The use of your Personal Information and Sensitive Information by any third party is governed by their privacy policies and is not within our control.

5. Marketing communications

  1. We may use and disclose your Personal Information and Sensitive Information to send you information about the products or services we offer, as well as other information that may be of interest to you. We may send this information in a variety of ways, such as by mail, email, SMS, telephone, social media or by customising online content and displaying advertising on our website.
  2. If you do not wish to receive any of these marketing communications, you can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us using the contact details set out in section 11

6. Overseas disclosures of Personal Information

  1. All of our Third Party Providers are located in Australia and we do not disclosure your information to overseas recipients in the course of providing you with our products or services.
  2. If we subsequently decide to disclose your Personal Information and Sensitive Information to an overseas recipient, we will take such steps as reasonable in the circumstances to ensure that the overseas recipient treats your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles

7. Notifiable Data Breaches Scheme

In the event of any loss, or unauthorised access or disclosure of your Personal Information and Sensitive Information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with notifiable data breach scheme contained in Part IIIC of the Privacy Act 1988 (Cth).

8. Security of your Personal Information

  1. We take steps reasonable in the circumstances to ensure that the Personal Information and Sensitive Information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
  2. The transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services and any transmission is at your own risk.
  3. We will destroy or de-identify Personal Information and Sensitive Information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.

9.Accessing and correcting your Personal Information

  1. We take steps reasonable in the circumstances to ensure Personal Information and Sensitive Information we hold is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Acts, you have a right to access and seek correction of your Personal Information and Sensitive Information that is collected and held by us.
  2. If at any time you would like to access or correct the Personal Information and Sensitive Information we hold about you, or you would like more information about our approach to privacy, please contact us via the contact details set out in section 11If we refuse your request to access or correct your Personal Information and Sensitive Information, we will provide you with written reasons for the refusal and details of complaint mechanisms.

10. Cookies

  1. We use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behaviour information in an anonymous form. We use this information to analyse how visitors use our website and to compile statistical reports on website activity. You can set your computer to reject cookies, but this may affect your ability to use certain parts of our website.
  2. We may also log your IP address. Your IP address is your computer’s electronic Internet address. We may collect your IP address to see trends, run the website, track user movements, and gather broad demographic information.

11. Privacy complaints

  1. If you have any complaints or issues you wish to raise with us regarding the way we have handled your Personal Information and Sensitive Information, or would like to discuss any issues about our Privacy Policy, please contact us directly by:
    1. email at admin@paramountyouth.com.au; or
    2. calling us on 0451 797 210.
  2. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in resolving your complaint. At all times, we will treat your privacy complaint seriously and in a confidential manner.

12. Changes to this Privacy Policy
From time to time it may be necessary for us to review and revise our Privacy Policy. We may notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy.